Teams Integration Guide¶

This guide explains how to configure Microsoft Teams notifications for Message Center alerts.

Overview¶

The solution sends adaptive card notifications to a Teams channel when: - A Message Center post has high or critical severity - A post has an action required deadline

Prerequisites¶

Microsoft Teams channel for alerts
Power Automate flow with Teams connector
Adaptive card template (templates/teams-notification-card.json)

Step 2: Connect Power Automate to Teams¶

In your Power Automate flow:

Add action: Microsoft Teams - Post card in a chat or channel
Sign in with your Microsoft 365 account
Configure:
Post as: Flow bot
Post in: Channel
Team: Select your team
Channel: Select your alerts channel

Action Name Update: Microsoft has renamed several Teams connector actions. The current action is "Post card in a chat or channel". If you have existing flows using "Post adaptive card in a chat or channel", they will continue to work, but new flows should use the current name.

Step 3: Use the Adaptive Card Template¶

The file templates/teams-notification-card.json contains the notification template.

Adaptive Card Version Compatibility¶

Teams supports Adaptive Cards versions 1.0 through 1.5. This solution uses version 1.4, which provides a good balance of features and compatibility. If you need features from version 1.5 (like table elements), update the version in your card JSON.

Option A: Copy-Paste Method¶

Open templates/teams-notification-card.json
Copy the entire JSON content
In Power Automate, paste into the Adaptive Card field
Replace placeholders with dynamic content (see below)

Option B: Expression Method¶

Build the card dynamically using expressions:

{
  "type": "AdaptiveCard",
  "$schema": "http://adaptivecards.io/schemas/adaptive-card.json",
  "version": "1.4",
  "body": [
    {
      "type": "TextBlock",
      "text": "@{items('Apply_to_each')?['title']}",
      "weight": "Bolder",
      "size": "Medium",
      "wrap": true
    }
  ]
}

Placeholder Reference¶

Placeholder	Replace With
`{title}`	`@{items('Apply_to_each')?['title']}`
`{severity}`	`@{items('Apply_to_each')?['severity']}`
`{category}`	`@{items('Apply_to_each')?['category']}`
`{services}`	`@{join(coalesce(items('Apply_to_each')?['services'], json('[]')), ', ')}`
`{startDateTime}`	`@{formatDateTime(items('Apply_to_each')?['startDateTime'], 'MMM dd, yyyy')}`
`{actionRequiredByDateTime}`	`@{if(equals(items('Apply_to_each')?['actionRequiredByDateTime'], null), 'None', formatDateTime(items('Apply_to_each')?['actionRequiredByDateTime'], 'MMM dd, yyyy'))}`
`{id}`	`@{items('Apply_to_each')?['id']}`
`{recordId}`	`@{outputs('Upsert_a_row')?['body/fsi_messagecenterlogid']}` — )

Step 4: Configure Notification Conditions¶

Only send notifications for important posts. In your flow:

Add a Condition action before the Teams action
Configure the condition:

High Severity OR Action Required (with duplicate prevention):

@and(
  equals(outputs('Upsert_a_row')?['body/fsi_notifiedon'], null),
  or(
    equals(items('Apply_to_each')?['severity'], 'high'),
    equals(items('Apply_to_each')?['severity'], 'critical'),
    not(equals(items('Apply_to_each')?['actionRequiredByDateTime'], null))
  )
)

Note: The notifiedOn check uses the Dataverse upsert response (not the Graph API message) to prevent re-notifying posts that were already sent to Teams. See Flow Configuration Step 7 for full details and alternative expressions.

Or use the visual editor: - Condition 1: @{outputs('Upsert_a_row')?['body/fsi_notifiedon']} is equal to null - AND (click "Add group" → OR group for the conditions below): - Condition 2: severity equals high - OR - Condition 3: severity equals critical - OR - Condition 4: actionRequiredByDateTime is not equal to null

Grouping matters: You must nest Conditions 2–4 inside an OR group, then AND that group with Condition 1 (the null check). Without explicit grouping, the default evaluation would be (notifiedOn == null AND severity == 'high') OR severity == 'critical' OR actionRequired != null, which bypasses duplicate prevention for critical-severity and action-required posts. See Flow Configuration Step 7 for full details.

Step 5: Add User Mentions (Optional)¶

To @mention specific users for urgent posts:

In the adaptive card, add a mention entity:

{
  "type": "AdaptiveCard",
  "version": "1.4",
  "body": [
    {
      "type": "TextBlock",
      "text": "<at>Platform Team</at> - Action Required!",
      "wrap": true
    }
  ],
  "msteams": {
    "entities": [
      {
        "type": "mention",
        "text": "<at>Platform Team</at>",
        "mentioned": {
          "id": "your-team-id-or-user-id",
          "name": "Platform Team"
        }
      }
    ]
  }
}

Getting User/Team IDs¶

For users: - Use Microsoft Graph: GET /users/{user-principal-name} - The id field is the user's GUID

For teams: - Use Microsoft Graph: GET /groups?$filter=resourceProvisioningOptions/Any(x:x eq 'Team') - The id field is the team's GUID

Card Design Options¶

Minimal Card¶

Shows just the essentials:

{
  "type": "AdaptiveCard",
  "version": "1.4",
  "body": [
    {
      "type": "TextBlock",
      "text": "{title}",
      "weight": "Bolder",
      "wrap": true
    },
    {
      "type": "TextBlock",
      "text": "Severity: {severity}",
      "spacing": "Small"
    }
  ],
  "actions": [
    {
      "type": "Action.OpenUrl",
      "title": "View in Admin Center",
      "url": "https://admin.microsoft.com/Adminportal/Home#/MessageCenter/:/messages/{id}"
    }
  ]
}

Full Card (Default)¶

See templates/teams-notification-card.json for the complete template with: - Color-coded severity indicator - All key metadata - Services affected - Action deadline (if any) - Direct link to Admin Center

Notification Routing¶

By Severity¶

Route different severity levels to different channels:

High Severity → #platform-alerts-urgent (with @mentions)
Normal Severity → #platform-alerts (no notification)

By Service¶

Route by affected service:

Power Platform → #powerplatform-team
Microsoft 365 → #m365-team
Azure → #azure-team

Implementation:

Use a Switch action based on the services array, or multiple conditions.

Best Practices¶

Don't Over-Notify¶

Only alert on high severity and action-required posts
Most Message Center posts are informational (normal severity)
Too many notifications = notification fatigue

Use Actionable Cards¶

Include a direct link to the Admin Center post
Include a link to your Dataverse record (for assessment) - see Dataverse Record Link below
Consider adding quick actions (e.g., "Mark as Reviewed")

Dataverse Record Link (Optional)¶

The adaptive card template includes an "Assess Record" button that links directly to the Dataverse record. This enables faster triage by letting your team jump straight to the assessment form.

Prerequisites¶

To use this feature, you need: - A model-driven app or canvas app that displays MessageCenterLog records - The Dataverse row GUID from the upsert operation in your flow

Getting the Record ID¶

After upserting to Dataverse, the response includes the row GUID:

In your flow, after the Dataverse upsert action, add a Compose action
Set the input to: @{outputs('Upsert_a_row')?['body/fsi_messagecenterlogid']}
Use this value for {recordId} in the adaptive card URL

URL Format¶

The Dataverse record URL follows this pattern:

https://[your-environment].crm.dynamics.com/main.aspx?appid=[app-id]&pagetype=entityrecord&etn=[table-logical-name]&id=[record-guid]

Components:

Component	Description	Example
`[your-environment]`	Your Dataverse environment name	`contoso`
`[app-id]`	GUID of your model-driven app	`12345678-1234-1234-1234-123456789abc`
`[table-logical-name]`	Logical name of MessageCenterLog table	`fsi_messagecenterlog`
`[record-guid]`	Row GUID from upsert response	Dynamic from flow

Finding Your App ID¶

Open Power Apps (make.powerapps.com)
Navigate to your model-driven app
Click ... > Details
Copy the App ID (GUID)

Or use the URL when the app is open - the appid parameter is in the URL.

Example Card Configuration¶

In your Power Automate flow, replace the placeholder URL:

{
  "type": "Action.OpenUrl",
  "title": "Assess Record",
  "url": "https://contoso.crm.dynamics.com/main.aspx?appid=12345678-1234-1234-1234-123456789abc&pagetype=entityrecord&etn=[publisher-prefix]_messagecenterlog&id=@{outputs('Upsert_a_row')?['body/[publisher-prefix]_messagecenterlogid']}"
}

Note: If you don't have a model-driven app deployed, you can remove this action from the card template or leave it as a placeholder for future use.

Finding Your Publisher Prefix¶

Dataverse column logical names include a publisher prefix (e.g., fsi_messagecenterlogid). To find your prefix:

Method 1: Via Power Apps Tables

Go to make.powerapps.com
Select your environment (top right)
Navigate to Tables > MessageCenterLog
Click on any custom column (e.g., messagecenterid)
In the column details panel, find Logical name
The prefix is everything before the underscore (e.g., fsi_ in fsi_messagecenterid)

Method 2: Via Solution Publisher

Go to make.powerapps.com > Solutions
Open the solution containing your table
Click Settings (gear icon) > Publishers
Find your publisher and note the Prefix value

Method 3: Via Dataverse Upsert Response

Run your flow with the Dataverse upsert action
Check the flow run history
Look at the upsert action output—the returned field names show the prefix

Common prefixes: Default environments often use cr... prefixes (e.g., fsi_). Custom publishers use the prefix you specified when creating the publisher.

Monitor Flow Health¶

Set up a separate alert if the flow fails
Check flow run history weekly
Ensure the client secret doesn't expire unnoticed

Troubleshooting¶

Card Not Displaying¶

Validate JSON at adaptivecards.io/designer
Ensure version is "1.4" or "1.5" (Teams supports versions 1.0-1.5)
Check for unsupported features in Teams (some Adaptive Card features are desktop-only)

Mentions Not Working¶

Verify the user/team ID is correct
The text field must match exactly (e.g., <at>Name</at>)
User must be a member of the channel

Notifications Not Appearing¶

Verify flow ran successfully (check run history)
Confirm channel ID is correct
Check Teams connector permissions
Ensure the bot has permission to post to the channel

Rate Limiting¶

Teams has rate limits for incoming messages: - Per-channel: 1 message per second - Per-app: 50 messages per minute

Daily polling is well within these limits.

Teams Integration Guide¶

Overview¶

Prerequisites¶

Step 1: Create an Alerts Channel¶

Step 2: Connect Power Automate to Teams¶

Step 3: Use the Adaptive Card Template¶

Adaptive Card Version Compatibility¶

Option A: Copy-Paste Method¶

Option B: Expression Method¶

Placeholder Reference¶

Step 4: Configure Notification Conditions¶

Step 5: Add User Mentions (Optional)¶

Getting User/Team IDs¶

Card Design Options¶

Minimal Card¶

Full Card (Default)¶

Notification Routing¶

By Severity¶

By Service¶

Best Practices¶

Don't Over-Notify¶

Use Actionable Cards¶

Dataverse Record Link (Optional)¶

Prerequisites¶

Getting the Record ID¶

URL Format¶

Finding Your App ID¶

Example Card Configuration¶

Finding Your Publisher Prefix¶

Monitor Flow Health¶

Troubleshooting¶

Card Not Displaying¶

Mentions Not Working¶

Notifications Not Appearing¶

Rate Limiting¶