Troubleshooting: Control 2.9 - Agent Performance Monitoring and Optimization
Last Updated: January 2026
Common Issues
| Issue | Cause | Resolution |
|---|---|---|
| No analytics data | Analytics disabled | Enable in PPAC settings |
| Dashboard blank | Data source disconnected | Refresh Power BI connection |
| Alerts not firing | Flow disabled or threshold too high | Check flow status and thresholds |
| Export failing | Storage permissions | Verify Azure RBAC permissions |
Detailed Troubleshooting
Issue: Copilot Studio Analytics Empty
Symptoms: No sessions, conversations, or metrics visible
Resolution:
- Verify analytics is enabled in Power Platform Admin Center
- Check that agents have been used (need interaction data)
- Wait 24-48 hours for initial data population
- Verify user has appropriate permissions to view analytics
Issue: Power BI Dashboard Not Refreshing
Symptoms: Dashboard shows stale data or errors
Resolution:
- Check data source credentials in Power BI
- Verify data gateway is running (if using on-premises data)
- Check for errors in refresh history
- Manually trigger refresh to see error details
- Update connection strings if source moved
Issue: Alert Flow Not Triggering
Symptoms: Thresholds exceeded but no notification received
Resolution:
- Verify Power Automate flow is enabled
- Check flow run history for errors
- Verify threshold conditions match data format
- Test with lower threshold to confirm flow works
- Check notification channel (email/Teams) is valid
Issue: Performance Degradation Detected
Symptoms: Error rates or response times exceeding thresholds
Resolution:
- Check recent changes to agent configuration
- Review conversation logs for error patterns
- Verify backend services (APIs, data sources) are healthy
- Check for capacity issues in environment
- Roll back recent changes if necessary
Escalation Path
- Agent Owner - Agent-specific issues
- Power Platform Admin - Analytics and environment
- AI Governance Lead - KPI definitions, trend analysis
- Operations Team - Incident response
Known Limitations
| Limitation | Impact | Workaround |
|---|---|---|
| Analytics delay | 24-48 hour initial population | Plan for delay in new deployments |
| CSAT requires prompt | Users must rate | Enable satisfaction survey in agent |
| Cross-environment views | Separate dashboards needed | Create tenant-level Power BI dashboard |
| Real-time not available | Minimum 15-min delay | Use Azure Monitor for true real-time |
Back to Control 2.9 | Portal Walkthrough | PowerShell Setup | Verification Testing