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Control 3.5: Cost Allocation and Budget Tracking - Troubleshooting

This playbook provides troubleshooting guidance for Control 3.5.

Common Issues and Resolutions

Issue: Costs Not Appearing in Reports

Symptoms: Zero or missing cost data for some resources

Resolution:

  1. Verify resource tagging is complete
  2. Check billing cycle timing (24-48 hour delay)
  3. Ensure Cost Management Reader role assigned
  4. Verify subscription is in scope

Issue: Budget Alerts Not Triggering

Symptoms: Exceeded budget but no alerts received

Resolution:

  1. Verify alert recipients are valid
  2. Check email spam/junk folders
  3. Confirm budget scope matches resources
  4. Test with lower threshold

Issue: Incorrect Business Unit Attribution

Symptoms: Costs assigned to wrong cost center

Resolution:

  1. Review environment naming convention
  2. Check resource group tags
  3. Verify cost allocation rules
  4. Update mapping table

Issue: License Utilization Data Stale

Symptoms: Usage data showing incorrect active counts

Resolution:

  1. Verify Microsoft Graph permissions
  2. Check report refresh schedule
  3. Confirm audit logging is enabled
  4. Allow 72 hours for data population

Diagnostic Commands

# Check Azure cost management access
Get-AzRoleAssignment | Where-Object { $_.RoleDefinitionName -like "*Cost*" }

# Verify environment tags
Get-AdminPowerAppEnvironment | Select-Object DisplayName, EnvironmentType

# Check budget status
Get-AzConsumptionBudget | Format-Table Name, Amount, CurrentSpend

# Test Graph access for license data
Get-MgSubscribedSku | Select-Object SkuPartNumber, ConsumedUnits

Escalation Path

Issue Severity Escalate To Response Time
Budget exceeded 100% Finance + BU Owner Immediate
Cost allocation errors IT Finance 24 hours
Reporting system down Platform Admin 4 hours
License audit findings Compliance 48 hours

Next Steps

Updated: January 2026 | Version: v1.2