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Control 3.7: PPAC Security Posture Assessment - Troubleshooting

This playbook provides troubleshooting guidance for Control 3.7.

Common Issues and Resolutions

Issue: Security Dashboard Not Loading

Symptoms: Security page shows error or blank

Resolution:

  1. Verify Power Platform Admin role assignment
  2. Clear browser cache
  3. Try different browser
  4. Check for service health issues

Issue: Recommendations Not Updating

Symptoms: Completed actions still show as open

Resolution:

  1. Allow 24-48 hours for sync
  2. Refresh the dashboard
  3. Verify change was applied correctly
  4. Check environment scope

Issue: Score Not Reflecting Changes

Symptoms: Security score unchanged after improvements

Resolution:

  1. Verify all components of scoring
  2. Check for conflicting policies
  3. Re-run assessment script
  4. Contact Microsoft Support if persists

Issue: Audit Logs Not Appearing

Symptoms: Monitor tab shows no data

Resolution:

  1. Verify audit logging is enabled
  2. Check date range filter
  3. Confirm user has audit log access
  4. Allow time for log ingestion

Diagnostic Commands

# Check admin role
Get-AdminPowerAppEnvironment | Select-Object DisplayName, EnvironmentType

# Verify DLP policies exist
Get-DlpPolicy | Format-Table DisplayName, Type

# Check managed environment status
Get-AdminPowerAppEnvironment | Select-Object DisplayName, @{N='IsManaged';E={$_.Internal.properties.governanceConfiguration.enableManagedEnvironment}}

Escalation Path

Issue Severity Escalate To Response Time
Dashboard failure Microsoft Support 4 hours
Score calculation error Platform Admin 24 hours
Missing recommendations AI Governance Lead 48 hours
Audit log gaps Security Team Immediate

Next Steps

Updated: February 2026 | Version: v1.3