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Control 1.11: Change Management and Adoption Planning — Verification & Testing

Test cases and evidence collection for validating change management and adoption planning effectiveness.

Test Cases

Test 1: Change Management Plan Documentation

  • Objective: Verify the change management plan is complete and approved
  • Steps:
  • Review the change management plan document
  • Confirm it includes: stakeholder analysis, communication plan, training schedule, success metrics
  • Verify executive sponsor has reviewed and approved the plan
  • Confirm the plan aligns with the phased deployment schedule
  • Expected Result: Complete, approved change management plan on file
  • Evidence: Signed change management plan document

Test 2: Communication Effectiveness

  • Objective: Verify Copilot deployment communications reached target audiences
  • Steps:
  • Review communication distribution records (emails, intranet posts, town halls)
  • Survey a sample of 20 Copilot users on communication awareness
  • Verify at least 80% of surveyed users recall receiving deployment communications
  • Confirm communications included data governance expectations
  • Expected Result: At least 80% communication awareness among Copilot users
  • Evidence: Communication distribution records and survey results

Test 3: Adoption Rate Tracking

  • Objective: Verify adoption metrics are being tracked and meet targets
  • Steps:
  • Run PowerShell Script 1 to generate current adoption metrics
  • Compare against the adoption targets in the change management plan
  • Verify metrics are tracked at department level using Script 2
  • Confirm adoption data is reported to governance committee
  • Expected Result: Adoption metrics are tracked and reported; rates meet or exceed targets
  • Evidence: Adoption metrics report and governance committee presentation

Test 4: Feedback Channel Functionality

  • Objective: Confirm feedback channels are operational and monitored
  • Steps:
  • Submit a test feedback item through each configured channel
  • Verify the feedback is received by the monitoring team
  • Confirm the response SLA is being met
  • Review feedback trends for governance-relevant patterns
  • Expected Result: All feedback channels are operational with monitored response
  • Evidence: Feedback submission records and response logs

Evidence Collection

Evidence Item Format Storage Location Retention
Change management plan PDF Governance document repository 7 years
Communication records PDF/CSV Compliance evidence repository 7 years
Adoption metrics reports CSV Compliance evidence repository 7 years
Feedback and survey results PDF Compliance evidence repository 7 years

Compliance Mapping

Regulation Requirement How This Control Supports It
OCC Heightened Standards Change management Documented change management supports compliance with OCC change management requirements
FFIEC IT Handbook IT governance Change management planning supports compliance with IT governance examination procedures
NIST AI RMF GOVERN 4 — Organizational AI culture Adoption planning supports compliance with AI culture and awareness requirements